The fairgo blog · Page 4
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Consumer guarantees & warranties
Section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
15 min read · 11 July 2026
Consumer guarantees & warranties
Section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
15 min read · 8 July 2026
Consumer guarantees & warranties
Section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes terms that exclude consumer guarantees void to that extent. Here's what that means for your rights.
15 min read · 2 July 2026
Consumer guarantees & warranties
Section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
15 min read · 29 June 2026
Consumer guarantees & warranties
Section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
15 min read · 25 June 2026
Misleading & deceptive conduct
Section 18 ACL deep dive: misleading or deceptive conduct explained
A plain-English deep dive into section 18 of the Australian Consumer Law — what misleading or deceptive conduct means, how to prove it, and what you can do.
13 min read · 21 June 2026
Misleading & deceptive conduct
Section 29 ACL: false or misleading representations about goods explained
What section 29 of the Australian Consumer Law prohibits, how it differs from section 18, and what to do about false representations about goods.
14 min read · 21 June 2026
By state
Consumer complaint NT NTCAT: escalating an ACL dispute in the Northern Territory
Step-by-step guide to escalating a consumer complaint in the Northern Territory — from NT Consumer Affairs conciliation to NTCAT and the Local Court.
15 min read · 17 June 2026
By state
Consumer complaint in South Australia: CBS and the next legal step
How to escalate a consumer complaint in South Australia — from Consumer and Business Services (CBS) conciliation to identifying the right forum for your dispute.
15 min read · 17 June 2026
By state
Consumer complaint Tasmania: Consumer Affairs Tasmania and the Magistrates Court
Step-by-step guide to escalating a consumer complaint in Tasmania through Consumer Affairs Tasmania (formerly CBOS) and the Magistrates Court.
15 min read · 17 June 2026
Escalation & tribunals
Which tribunal or court for your consumer dispute? NCAT, VCAT, QCAT and the rest
Plain-English guide to which tribunal or court hears an Australian consumer dispute in each state and territory when a business refuses to fix your problem.
15 min read · 17 June 2026
By state
Consumer complaint ACT ACAT: escalating under the ACL
Step-by-step guide to escalating a consumer complaint in the ACT, from Access Canberra to ACAT or the Magistrates Court, under the Australian Consumer Law.
15 min read · 16 June 2026