The fairgo blog · Page 4
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
By state
Consumer complaint in Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a Victorian consumer complaint through Consumer Affairs Victoria, VCAT or another appropriate forum under the ACL.
13 min read · 11 June 2026
Refunds & remedies
Clothing return policy vs ACL: why 'no returns on sale items' often doesn't hold
Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.
11 min read · 9 June 2026
By industry
Mattress refund Australia: when your mattress doesn't match the description
Your mattress isn't what was advertised — wrong firmness, wrong materials, wrong size. Here's what Australian Consumer Law says about your refund rights.
11 min read · 7 June 2026
By industry
Software refund Australia ACL: your rights when digital purchases fail
When software doesn't work as advertised, Australian Consumer Law may give you the right to a refund or remedy. Here's how the ACL applies to digital purchases.
12 min read · 6 June 2026
By industry
Subscription you can't cancel? The ACL angle on locked-in contracts
Trapped in a subscription you can't cancel? Learn how Australian Consumer Law applies to locked-in contracts, auto-renewals, and misleading cancellation terms.
11 min read · 5 June 2026
By industry
TV faulty after warranty expired: how the consumer guarantee outlasts it
Your TV broke after the manufacturer's warranty expired — but the Australian Consumer Law consumer guarantee may still give you a remedy. Here's what to do.
11 min read · 5 June 2026
By industry
Washing machine refund refused Australia: when repair isn't enough
Your washing machine broke and the retailer says they'll only repair it. Here's when Australian Consumer Law gives you the right to demand a refund instead.
10 min read · 3 June 2026
By industry
Dishwasher faulty consumer guarantee: your rights when it dies early
Your dishwasher broke down after a year or two? The consumer guarantee under Australian Consumer Law likely gives you more rights than the manufacturer's warranty.
10 min read · 2 June 2026
By industry
Bought a used car from a dealer: your ACL rights explained
Bought a used car from a dealer in Australia? The ACL gives you strong rights to a refund, replacement or repair — even if the warranty has expired.
12 min read · 1 June 2026
By industry
Personal trainer not delivering? The s60 'due care and skill' guarantee
Paid for a personal trainer who isn't delivering results or cancelled sessions without notice? Here's how the ACL's section 60 guarantee protects you in Australia.
10 min read · 30 May 2026
By industry
gym membership cancellation rights Australia: what the ACL gives you
Know your gym membership cancellation rights in Australia — when the ACL lets you exit a contract, get a refund, and what to do when the gym says no.
9 min read · 29 May 2026
By industry
hair salon refund Australia: when the ACL is on your side
Hair salon ruined your hair or charged for something different? Here's when Australian Consumer Law gives you a refund, redo, or compensation — and how to claim it.
10 min read · 28 May 2026