The fairgo blog
Plain-English guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Refunds & remedies
Pre-order delay rights Australia: when delivery keeps slipping
Pre-order delay rights Australia: what the ACL says when a paid pre-order keeps slipping, when you can ask for your money back, and how to escalate.
15 min read · 26 Oct 2026
Refunds & remedies
Deposit refund rights Australia: deposits and cancelled orders
Deposit refund rights Australia: when you can get a deposit back if a business cancels, delivers late or never supplies, and when a cancellation term may be unfair.
17 min read · 22 Oct 2026
Refunds & remedies
No refund on sale items in Australia? The myth and the law
No refund on sale items Australia: why a sale sign can't remove your consumer guarantee rights when a discounted item is faulty, and what to do next.
17 min read · 20 Oct 2026
Refunds & remedies
Is a restocking fee legal in Australia? When you can refuse it
Restocking fee legal Australia guide: when a store can charge one on a change-of-mind return, and why it can't cut your refund for faulty goods.
17 min read · 16 Oct 2026
Refunds & remedies
Gift card expiry rules Australia: the three-year minimum explained
Gift card expiry rules Australia: when the three-year minimum applies, which fees are banned, the exceptions, and what to do if a store won't honour your card.
17 min read · 13 Oct 2026
Consumer guarantees & warranties
Retailer manufacturer indemnity ACL: why the seller can't pass you on
Seller says it's the manufacturer's problem? Why your guarantee claim stays with the retailer, when you can also sue the manufacturer, and how indemnity works.
17 min read · 8 Oct 2026
Consumer guarantees & warranties
Section 59 ACL express warranties: when a warranty is a guarantee
How section 59 ACL express warranties work: who you claim against when a manufacturer's or seller's warranty isn't honoured, and which remedies apply.
15 min read · 5 Oct 2026
By industry
Private college course refund rights in Australia
Course cancelled, badly taught or mis-sold? How the ACL, the student ombudsmen and tuition protection apply to private colleges and training providers.
15 min read · 2 Oct 2026
Consumer guarantees & warranties
Section 58 ACL: the guarantee of repairs and spare parts
Section 58 of the ACL guarantees the manufacturer will take reasonable action to keep repairs and spare parts available. What it covers and who to claim against.
14 min read · 2 Oct 2026
By industry
Subscription price increase rights Australia: what you can do
Your streaming or subscription service raised its price. Here's how your contract, unfair terms and misleading pricing rules under Australian Consumer Law apply.
15 min read · 28 Sept 2026
By industry
Tattoo gone wrong: your rights when the work is not what you agreed
Got a tattoo that does not match the agreed design, was done badly, or caused an injury? What the ACL covers, which remedies may apply, and what to do next.
15 min read · 23 Sept 2026
By industry
Food delivery wrong, cold, or never arrived: getting your money back
Your food delivery was wrong, cold, or never arrived. Here's how Australian Consumer Law and platform policies can help you get a refund or compensation.
15 min read · 21 Sept 2026