The fairgo blog
Plain-English guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
By industry
Marketplace seller vanished with your money: who is responsible?
Your marketplace seller has vanished or stopped responding. Who owes you a remedy, when the ACL applies, and how to use platform, payment and scam-reporting pathways.
13 min read · 10 Sept 2026
By industry
Solar installation problems: your rights when the system underperforms
Solar panel installation problems can leave you out of pocket. Learn how Australian Consumer Law protects you when your system underperforms or is badly installed.
15 min read · 5 Sept 2026
By industry
Caravan defects consumer rights: ACL guarantees for big purchases
Bought a caravan or motorhome with defects? Australian Consumer Law gives you strong rights — here's how to use them even after the warranty expires.
12 min read · 31 Aug 2026
By industry
New car lemon rights Australia: what to do when your car keeps failing
Bought a new car that keeps breaking down? Learn your lemon rights under Australian Consumer Law — refund, replacement, and how to escalate.
11 min read · 30 Aug 2026
By industry
Mechanic made it worse: when a repairer causes more damage
Your mechanic caused more damage instead of fixing the problem. Here's what Australian Consumer Law says about your rights and how to get compensation.
12 min read · 20 Aug 2026
By industry
Wedding photographer refund Australia: your ACL rights
Wedding photographer no-show, blurry photos, or broken contract? Plain-English guide to your Australian Consumer Law rights and how to claim a refund or compensation.
12 min read · 18 Aug 2026
By industry
Dry cleaner ruined your clothes: what the ACL says
Dry cleaner damaged or lost your clothes? Learn how Australian Consumer Law protects you, what compensation you can claim, and how to escalate if they refuse.
12 min read · 13 Aug 2026
By industry
Removalist damaged your furniture: claiming under the ACL
Your removalist scratched, broke or lost your belongings. Here's how Australian Consumer Law protects you and what steps to take to claim compensation.
12 min read · 10 Aug 2026
By industry
Disputing an electricity or gas bill: your rights and the ombudsman path
Disputing an electricity or gas bill in Australia? Learn your ACL rights, how to escalate to the energy ombudsman, and what to do if your retailer refuses to budge.
12 min read · 6 Aug 2026
By industry
Airline lost or damaged your baggage: your compensation rights
Airline lost or damaged your baggage in Australia? Learn what rights you have under the Montreal Convention and Australian Consumer Law, and how to claim.
12 min read · 2 Aug 2026
By industry
Flight delayed or cancelled: what airlines owe you in Australia
Plain-English guide to flight delay compensation Australia — what the ACL covers, what your ticket conditions say, and how to claim what you're owed.
12 min read · 2 Aug 2026
Escalation & tribunals
Class action or individual claim in Australia: which gives you a better outcome
Weighing class action vs individual claim in Australia — when each path makes sense, what the ACL gives you directly, and how to escalate without a lawyer.
12 min read · 29 July 2026