The fairgo blog
Plain-English guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
By state
consumer complaint WA SAT: escalating an ACL dispute in Western Australia
Step-by-step guide to escalating a consumer complaint in Western Australia — from Consumer Protection conciliation to the State Administrative Tribunal (SAT).
11 min read · 14 June 2026
By state
Consumer complaint Queensland: escalating through OFT and QCAT
Step-by-step guide to escalating a consumer complaint in Queensland — from the Office of Fair Trading to QCAT — using your rights under the ACL.
11 min read · 12 June 2026
By state
consumer complaint NSW Fair Trading: escalate to NCAT, step by step
How to escalate a consumer complaint in NSW — from a written demand to NSW Fair Trading conciliation to NCAT — using Australian Consumer Law.
11 min read · 11 June 2026
By state
consumer complaint Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a consumer complaint in Victoria — from Consumer Affairs Victoria conciliation to a VCAT hearing under the ACL.
11 min read · 11 June 2026
Refunds & remedies
Clothing return policy vs ACL: why 'no returns on sale items' often doesn't hold
Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.
11 min read · 9 June 2026
By industry
Mattress refund Australia: when your mattress doesn't match the description
Your mattress isn't what was advertised — wrong firmness, wrong materials, wrong size. Here's what Australian Consumer Law says about your refund rights.
11 min read · 7 June 2026
By industry
Software refund Australia ACL: your rights when digital purchases fail
When software doesn't work as advertised, Australian Consumer Law may give you the right to a refund or remedy. Here's how the ACL applies to digital purchases.
12 min read · 6 June 2026
By industry
Subscription you can't cancel? The ACL angle on locked-in contracts
Trapped in a subscription you can't cancel? Learn how Australian Consumer Law applies to locked-in contracts, auto-renewals, and misleading cancellation terms.
11 min read · 5 June 2026
By industry
TV faulty after warranty expired: how the consumer guarantee outlasts it
Your TV broke after the manufacturer's warranty expired — but the Australian Consumer Law consumer guarantee may still give you a remedy. Here's what to do.
11 min read · 5 June 2026
By industry
Washing machine refund refused Australia: when repair isn't enough
Your washing machine broke and the retailer says they'll only repair it. Here's when Australian Consumer Law gives you the right to demand a refund instead.
10 min read · 3 June 2026
By industry
Dishwasher faulty consumer guarantee: your rights when it dies early
Your dishwasher broke down after a year or two? The consumer guarantee under Australian Consumer Law likely gives you more rights than the manufacturer's warranty.
10 min read · 2 June 2026
By industry
Bought a used car from a dealer: your ACL rights explained
Bought a used car from a dealer in Australia? The ACL gives you strong rights to a refund, replacement or repair — even if the warranty has expired.
10 min read · 1 June 2026