The fairgo blog · Page 3
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Misleading & deceptive conduct
section 18 ACL deep dive: misleading or deceptive conduct explained
A plain-English deep dive into section 18 of the Australian Consumer Law — what misleading or deceptive conduct means, how to prove it, and what you can do.
11 min read · 21 June 2026
Misleading & deceptive conduct
section 29 ACL: false or misleading representations about goods explained
What section 29 of the Australian Consumer Law prohibits, how it differs from section 18, and what to do about false representations about goods.
12 min read · 21 June 2026
By state
consumer complaint NT NTCAT: escalating an ACL dispute in the Northern Territory
Step-by-step guide to escalating a consumer complaint in the Northern Territory — from NT Consumer Affairs conciliation to NTCAT and the Local Court.
11 min read · 17 June 2026
By state
Escalating an ACL complaint in South Australia: CBS and the next legal step
How to escalate a consumer complaint in South Australia — from Consumer and Business Services (CBS) conciliation to identifying the right forum for your dispute.
11 min read · 17 June 2026
By state
Consumer complaint Tasmania: escalating via CBOS and the Magistrates Court
Step-by-step guide to escalating a consumer complaint in Tasmania using CBOS conciliation and the Magistrates Court under Australian Consumer Law.
10 min read · 17 June 2026
Escalation & tribunals
which tribunal for your consumer dispute? NCAT, VCAT, QCAT and the rest
Plain-English guide to choosing the right Australian consumer tribunal — NCAT, VCAT, QCAT, SAT, ACAT and others — when a business refuses to fix your problem.
9 min read · 17 June 2026
By state
Consumer complaint ACT ACAT: escalating under the ACL
Step-by-step guide to escalating a consumer complaint in the ACT — from Access Canberra conciliation to filing at ACAT under the Australian Consumer Law.
11 min read · 16 June 2026
By state
consumer complaint WA SAT: escalating an ACL dispute in Western Australia
Step-by-step guide to escalating a consumer complaint in Western Australia — from Consumer Protection conciliation to the State Administrative Tribunal (SAT).
11 min read · 14 June 2026
By state
Consumer complaint Queensland: escalating through OFT and QCAT
Step-by-step guide to escalating a consumer complaint in Queensland — from the Office of Fair Trading to QCAT — using your rights under the ACL.
11 min read · 12 June 2026
By state
consumer complaint NSW Fair Trading: escalate to NCAT, step by step
How to escalate a consumer complaint in NSW — from a written demand to NSW Fair Trading conciliation to NCAT — using Australian Consumer Law.
11 min read · 11 June 2026
By state
consumer complaint Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a consumer complaint in Victoria — from Consumer Affairs Victoria conciliation to a VCAT hearing under the ACL.
11 min read · 11 June 2026
Refunds & remedies
Clothing return policy vs ACL: why 'no returns on sale items' often doesn't hold
Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.
11 min read · 9 June 2026