The fairgo blog · Page 3
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Escalation & tribunals
AFCA: when the Australian Financial Complaints Authority is the right path
Learn when to use AFCA for financial services disputes in Australia — what it covers, how it works, and when a tribunal or court may suit you better.
13 min read · 23 July 2026
Escalation & tribunals
Demand letter or tribunal first? Why sequence matters in Australia
Should you send a demand letter or go straight to a tribunal? Learn why sequence matters for ACL disputes in Australia and how to escalate effectively.
14 min read · 21 July 2026
Escalation & tribunals
Fair Trading vs AFCA: which complaint body fits your case
Confused about whether to go to Fair Trading or AFCA in Australia? This plain-English guide explains which body handles which disputes — and when to use each.
12 min read · 20 July 2026
Refunds & remedies
Refund, replacement or repair in Australia: a practical ACL decision tree
Not sure whether to demand a refund, replacement, or repair under Australian Consumer Law? This plain-English guide walks you through the decision step by step.
15 min read · 20 July 2026
Escalation & tribunals
Tribunal or small claims court: how to pick the right venue
Confused about tribunal vs small claims court in Australia? This plain-English guide explains how to choose the right forum for your ACL dispute.
15 min read · 19 July 2026
Consumer guarantees & warranties
Section 55 ACL: the guarantee of fitness for any disclosed purpose
How section 55 of the Australian Consumer Law protects you when goods don't do what you told the seller you needed — and what to do when they fail.
15 min read · 13 July 2026
Consumer guarantees & warranties
Section 56 ACL: when goods don't match their description
Plain-English guide to section 56 of the Australian Consumer Law — what the description guarantee covers, when it's breached, and how to get a remedy.
15 min read · 13 July 2026
Consumer guarantees & warranties
Section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
15 min read · 11 July 2026
Consumer guarantees & warranties
Section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
15 min read · 8 July 2026
Consumer guarantees & warranties
Section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes terms that exclude consumer guarantees void to that extent. Here's what that means for your rights.
15 min read · 2 July 2026
Consumer guarantees & warranties
Section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
15 min read · 29 June 2026
Consumer guarantees & warranties
Section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
15 min read · 25 June 2026