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Australian Consumer Law · 2026 editionFree · Start without an account

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Formal
Demand
Page 01 / 02 — Draft v.4
29 April 2026
Acme Appliances Pty Ltd
1 Example Street, Sampletown VIC 0000
RE: Formal Demand — Major Failure under ss 54, 259 ACL

Dear Sir/Madam,

On 12 February 2026 I purchased a Vorteq 6kg washing machine from your Sampletown store for $1,249.00. The machine ceased operating after 11 weeks — a duration plainly inconsistent with a reasonable consumer's expectation of an appliance at this price point.

Section 54 of the Australian Consumer Law guarantees goods are of acceptable quality. The failure here is, on any reasonable view, a major failure within the meaning of s 260, entitling me under s 259 to elect …

↑ Auto-cited
The exact ACL sections that apply to your situation.
$33,800 — goods failed to meet acceptable quality standard, refund sought · s54 Acceptable Quality, s259 · ACT$2,315 — services were not provided with due care and skill, compensation claimed · s60 Due Care and Skill, s61 · QLD$1,985 — goods failed to meet acceptable quality standard, refund sought · s56, s54 Acceptable Quality · QLD$37,500 — goods failed to meet acceptable quality standard, refund sought · s54 Acceptable Quality, s260 Major Failure · QLD$280 — services were not provided with due care and skill, compensation claimed · s60 Due Care and Skill, s61 · WA$464 — goods failed to meet acceptable quality standard, refund sought · s54 Acceptable Quality, s260 Major Failure · NSW$1,201 — services were not provided with due care and skill, replacement requested · s60 Due Care and Skill, s54 Acceptable Quality · VIC$1,500 — goods failed to meet acceptable quality standard, replacement requested · s54 Acceptable Quality, s260 Major Failure · VIC$6,000 — goods failed to meet acceptable quality standard, refund sought · s54 Acceptable Quality, s55 · ACT$2,984 — consumer dispute lodged under Australian Consumer Law, refund sought · s18, s29 · WA
§ 02 · How it works

You describe what happened.
We do the law.

No drop-downs to classify your own dispute. No legal jargon. Just plain English in, a real demand letter out. Usually takes about 5 minutes.

Step 01

Tell your story

Describe what happened in your own words. What you bought, what went wrong, what the business has said.

Optional: tap whether it was goods or services, when it happened, what you want.

Step 02

See your rights

Our AI identifies which Australian Consumer Law sections apply to your situation — and explains them plainly.

You confirm or de-select grounds. No legal training required.

Step 03

Send the letter

Download as PDF or Word, or copy a clean version straight into your email. Sent under your own signature.

Track sent / resolved status if you save to a free account.

§ 03 · What we cover

Twelve+ rights
most Aussies don't know they have.

The Australian Consumer Law is one of the strongest in the world. Most situations engage several sections at once. We look for the ones that apply to your situation.

Check what applies to you
ACL · s18
Misleading conduct
False advertising, broken verbal promises
ACL · s29
False representations
"Waterproof" when it isn't
ACL · s54
Acceptable quality
Goods that broke too soon
ACL · s55
Fitness for purpose
Sold for a use it can't do
ACL · s56
Match description
Not what was advertised
ACL · s60
Due care & skill
Bad workmanship by tradies
ACL · s61
Services fit for purpose
Not fit for the purpose or result you made known
ACL · s64
Disclaimers void
"No refunds" signs can't override the ACL
ACL · s259
Right to remedy
Refund, replace, repair — your remedy path
ACL · s260
Major failure
When a fault is bad enough that you choose
ACL · s23
Unfair contract terms
Unfair gym/SaaS lock-in terms can be void
ACL · s21
Unconscionable conduct
Taking advantage of vulnerability

+ Compound cases · multiple sections detected per matter

§ 04 · Just had this happen?

Pick the scenario that fits yours.

Each scenario page walks you through the specific ACL sections that apply, what to do today, and links straight into the wizard with the right remedy pre-selected.

Scenario
The store said no.
The law often says yes.
The store said no — the law often says yes. Free demand letter generator citing the ACL sections a 'no refunds' policy can't exclude in Australia.
Read the playbook →
Scenario
The warranty expired.
Your consumer guarantee may not have.
The manufacturer's warranty has expired, but the Australian Consumer Law guarantees aren't tied to it. Free letter that cites the exact section.
Read the playbook →
Scenario
You paid for a service.
What you got wasn't it.
Builder, mechanic, hairdresser, gym, telco — when a service falls short, the Australian Consumer Law gives you specific rights. Free demand letter generator.
Read the playbook →
§ 04 · Real outcomes

Aussies who got their
money back. Without paying for it.

$1,249
Recovered

“The store kept fobbing me off with store credit. fairgo's letter cited s259 — I had a refund in my account three days later. I didn't even know s259 existed.”

Priya M.
Melbourne VIC · Faulty appliance
$3,400
Recovered

“My gym wouldn't cancel my contract. The letter pointed at s23 unfair-terms — they replied within 48 hours and waived the lot.”

Tom R.
Sydney NSW · Unfair contract
$4,800
Recovered

“Tradie took the deposit and ghosted. I almost gave up. Letter went out, money came back. Five minutes of my evening.”

Janelle K.
Perth WA · Service no-show
§ Know your rights

Read before you write.

All articles
Refunds & remedies
Can I demand a refund? When Australian Consumer Law gives you the right
Plain-English guide to when the Australian Consumer Law lets you demand a refund — even when the store says no, the warranty has expired, or the receipt is gone.
15 min read·30 Apr 2026
Escalation & tribunals
Business refused your refund? Here's what to do next
When a business refuses your refund in Australia, the ACL gives you clear escalation paths. Here's exactly what to do after the first 'no'.
15 min read·4 May 2026
Consumer guarantees & warranties
What 'major failure' really means under the Australian Consumer Law
Plain-English guide to what counts as a major failure under the ACL, why it matters for your refund rights, and exactly what to do when a product or service fails.
15 min read·30 Apr 2026

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Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industry
§ 05 · Common questions

The fine print, in plain English.

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Is this actually free?

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Is this legal advice?

No. fairgo gives you a structured demand letter that cites the relevant law. For complex matters or anything heading toward court, see a solicitor or your state's consumer agency.

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§ 06 · Your turn

Stop absorbing
the loss.

In about 5 minutes, you can have a properly-drafted demand letter ready to send. It's free either way — but the business doesn't know that.

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