Refunds & remedies
When you can demand a refund, replacement or repair, and how to choose between them.
Clothing return policy vs ACL: why 'no returns on sale items' often doesn't hold
Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.
Gift card retailer went broke: where you actually stand
When a retailer collapses holding your gift card balance, your options under Australian Consumer Law and insolvency rules — and what to do right now.
Service didn't meet expectations? Your ACL rights explained
When a builder, mechanic, or tradie does substandard work, Australian Consumer Law gives you real remedies. Here's how to use them.
How long to return faulty goods in Australia
There is no fixed deadline to return faulty goods under Australian Consumer Law. Learn how long you actually have, and what affects your claim.
Can I demand a refund? When Australian Consumer Law gives you the right
Plain-English guide to when the Australian Consumer Law lets you demand a refund — even when the store says no, the warranty has expired, or the receipt is gone.
Replacement vs repair vs refund: which remedy can you choose?
Plain-English guide to replacement vs repair vs refund Australia — when you get to choose your remedy under the ACL and when the seller decides.