Do I have a case?
Five quick questions — who you bought from, what you got, what went wrong, and when. We'll tell you whether your situation has the hallmarks of an Australian Consumer Law claim, which guarantee might apply, and what to do next. No sign-up, nothing stored.
Answer all five to see where you stand (0/5).
The three things that usually decide it
1
You bought from a business
The consumer guarantees apply to businesses acting in trade or commerce — not to genuine private sales between individuals. A sole trader selling as part of their livelihood still counts.
2
You bought as a consumer
Broadly, the goods were for personal, domestic or household use, or cost $100,000 or less — the threshold in section 3 of the ACL.
3
A guarantee was actually breached
The goods or services were faulty, not as described, or not fit for a purpose you made known — not simply something you changed your mind about. That's the difference between a right and a favour.
Want the full picture first? Our plain-English guide to the ACL walks through every consumer guarantee and how they fit together.
Looks like you might? Put it in writing.
Free demand letter generator citing the exact ACL sections that apply to your situation. About 90 seconds.
Know someone unsure of their rights?
This tool gives general information about the Australian Consumer Law, not legal advice, and can't tell you whether a claim would succeed — that always turns on the specific facts. For advice on your situation, contact your state's Fair Trading body or a community legal centre. Full agency contact list at /agencies.