The fairgo blog · Page 2
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Consumer guarantees & warranties
section 55 ACL: the guarantee of fitness for any disclosed purpose
How section 55 of the Australian Consumer Law protects you when goods don't do what you told the seller you needed — and what to do when they fail.
12 min read · 13 July 2026
Consumer guarantees & warranties
section 56 ACL: when goods don't match their description
Plain-English guide to section 56 of the Australian Consumer Law — what the description guarantee covers, when it's breached, and how to get a remedy.
12 min read · 13 July 2026
Consumer guarantees & warranties
section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
12 min read · 11 July 2026
Consumer guarantees & warranties
section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
12 min read · 8 July 2026
Consumer guarantees & warranties
section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes disclaimers that exclude consumer guarantees void and ineffective. Here's what that means for your rights.
12 min read · 2 July 2026
Consumer guarantees & warranties
section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
12 min read · 29 June 2026
Consumer guarantees & warranties
section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
12 min read · 25 June 2026
Misleading & deceptive conduct
section 18 ACL deep dive: misleading or deceptive conduct explained
A plain-English deep dive into section 18 of the Australian Consumer Law — what misleading or deceptive conduct means, how to prove it, and what you can do.
11 min read · 21 June 2026
Misleading & deceptive conduct
section 29 ACL: false or misleading representations about goods explained
What section 29 of the Australian Consumer Law prohibits, how it differs from section 18, and what to do about false representations about goods.
12 min read · 21 June 2026
By state
consumer complaint NT NTCAT: escalating an ACL dispute in the Northern Territory
Step-by-step guide to escalating a consumer complaint in the Northern Territory — from NT Consumer Affairs conciliation to NTCAT and the Local Court.
11 min read · 17 June 2026
By state
Escalating an ACL complaint in South Australia: CBS and the next legal step
How to escalate a consumer complaint in South Australia — from Consumer and Business Services (CBS) conciliation to identifying the right forum for your dispute.
11 min read · 17 June 2026
By state
Consumer complaint Tasmania: escalating via CBOS and the Magistrates Court
Step-by-step guide to escalating a consumer complaint in Tasmania using CBOS conciliation and the Magistrates Court under Australian Consumer Law.
10 min read · 17 June 2026