The fairgo blog · Page 7
More guides to the Australian Consumer Law.
Refunds, replacements, repairs, and what to do when a business won't budge — written for Australians, reviewed by humans.
Refunds & remediesConsumer guarantees & warrantiesMisleading & deceptive conductEscalation & tribunalsBy industryBy state
Misleading & deceptive conduct
Section 18 ACL misleading conduct: examples and what to do
A plain-English guide to section 18 of the Australian Consumer Law — what counts as misleading or deceptive conduct, real examples, and how to take action.
12 min read · 5 May 2026
Escalation & tribunals
Business refused your refund? Here's what to do next
When a business refuses your refund in Australia, the ACL gives you clear escalation paths. Here's exactly what to do after the first 'no'.
15 min read · 4 May 2026
Refunds & remedies
How long to return faulty goods in Australia
The consumer guarantees have no fixed expiry, but the right to reject faulty goods is time-limited. Here are the two clocks and which one applies to you.
15 min read · 2 May 2026
Consumer guarantees & warranties
Consumer guarantees vs warranty: what's the difference and why it matters
Confused about consumer guarantees vs warranty in Australia? Learn which gives you stronger rights, how long they last, and what to do when a business says no.
13 min read · 1 May 2026
Refunds & remedies
Can I demand a refund? When Australian Consumer Law gives you the right
Plain-English guide to when the Australian Consumer Law lets you demand a refund — even when the store says no, the warranty has expired, or the receipt is gone.
15 min read · 30 Apr 2026
Refunds & remedies
Replacement vs repair vs refund: which remedy can you choose?
Plain-English guide to replacement vs repair vs refund Australia — when you choose your remedy under the ACL and when the seller chooses how to fix it.
15 min read · 30 Apr 2026
Consumer guarantees & warranties
What 'major failure' really means under the Australian Consumer Law
Plain-English guide to what counts as a major failure under the ACL, why it matters for your refund rights, and exactly what to do when a product or service fails.
15 min read · 30 Apr 2026