If the business doesn't respond, escalate here.

Handles consumer complaints and can act as an informal negotiator with the business at no charge. It can't make binding orders.

Consumer and Commercial Division hears consumer claims up to $100,000. Apply within 3 years of when the cause of action accrued. Most people represent themselves.

Victoria's consumer regulator. Offers limited, voluntary dispute help; it can't enforce an outcome.

Hears consumer and trader disputes with no general dollar cap. Claims of $15,000 or less are small claims, with stricter rules on legal representation.

May try to conciliate your dispute, but can't award compensation, force a business to fix the problem or make orders.

Hears consumer and trader disputes up to $25,000 (motor vehicle consumer-guarantee claims up to $100,000). Parties usually represent themselves; legal representation needs QCAT's permission.

Part of the Department of Local Government, Industry Regulation and Safety. Offers free, voluntary conciliation; it can't order a refund or force a trader to take part.

Hears consumer/trader claims up to $75,000; a claim of $10,000 or less can be run as a less formal minor case if you choose. The State Administrative Tribunal doesn't hear ordinary consumer claims.

Runs voluntary and compulsory conciliations, generally at your request after you've tried the trader. It can't force a trader to provide redress or make determinations.

Minor civil claims up to $12,000; general claims up to $100,000. In minor claims, lawyers generally can't represent parties except in special circumstances. SACAT doesn't hear ordinary consumer claims.

Tasmania's consumer regulator, within the Department of Justice. Helps resolve complaints when you can't fix things with the trader; it can't make binding orders.

Minor civil claims of $15,000 or less (parties represent themselves). Claims from $15,001 to $50,000 are ordinary civil claims (more only if all parties agree).

Handles consumer complaints once you've written to the business. Statutory conciliation is available where the remedy you want is worth $5,000 or less; it can't order compensation.

Hears civil disputes up to $25,000; larger claims generally go to the Magistrates Court (up to $250,000).

Offers free conciliation where your complaint meets its criteria (for example, $75 or more and a possible consumer-guarantee failure). It can't make binding orders.

Small claims up to $25,000; a lawyer can act only with NTCAT's leave. Larger claims go to the Local Court (up to $250,000).