Each state has a Fair Trading body that mediates consumer disputes, and a tribunal that hears the claim if mediation fails. Contact details below — verified at the time of writing, but phone numbers and URLs do change, so double-check before you file.
Handles consumer complaints across NSW. Lodge a complaint online or call the consumer hotline.
Resolves consumer claims under $40,000 quickly and inexpensively. Filing fee from ~$58.
Victoria's consumer regulator. Free complaints service for goods and services disputes.
Civil claims division hears consumer disputes up to $10,000 (small claims) or higher (general).
Mediates between consumers and businesses, and investigates breaches of consumer law.
Hears minor civil disputes up to $25,000. Often the next step after Fair Trading mediation fails.
Part of the Department of Mines, Industry Regulation and Safety. Handles consumer complaints.
Reviews regulatory decisions and resolves civil claims. Some consumer matters go to the Magistrates Court instead.
Free conciliation service for consumer-business disputes. Lodge complaint online.
Hears disputes including residential tenancy and minor civil claims.
Tasmania's consumer regulator. Operates within the Department of Justice.
Minor civil claims up to $5,000. Larger claims to the Civil Division proper or the Supreme Court.
ACT's consumer protection arm. Free dispute resolution and complaints service.
Hears civil disputes up to $25,000.
Provides advice and conciliation. Part of the Department of the Attorney-General and Justice.
Resolves consumer and tenancy disputes within the Territory.
Verified manually · last reviewed 2026 · these are public agencies, no fees to lodge most consumer complaints