Consumer guarantees & warranties
The guarantees the ACL builds into every consumer purchase, and how they sit alongside the manufacturer's warranty.
Retailer manufacturer indemnity ACL: why the seller can't pass you on
Seller says it's the manufacturer's problem? Why your guarantee claim stays with the retailer, when you can also sue the manufacturer, and how indemnity works.
Section 59 ACL express warranties: when a warranty is a guarantee
How section 59 ACL express warranties work: who you claim against when a manufacturer's or seller's warranty isn't honoured, and which remedies apply.
Section 58 ACL: the guarantee of repairs and spare parts
Section 58 of the ACL guarantees the manufacturer will take reasonable action to keep repairs and spare parts available. What it covers and who to claim against.
Section 55 ACL: the guarantee of fitness for any disclosed purpose
How section 55 of the Australian Consumer Law protects you when goods don't do what you told the seller you needed — and what to do when they fail.
Section 56 ACL: when goods don't match their description
Plain-English guide to section 56 of the Australian Consumer Law — what the description guarantee covers, when it's breached, and how to get a remedy.
Section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
Section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
Section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes terms that exclude consumer guarantees void to that extent. Here's what that means for your rights.
Section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
Section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
Consumer guarantees vs warranty: what's the difference and why it matters
Confused about consumer guarantees vs warranty in Australia? Learn which gives you stronger rights, how long they last, and what to do when a business says no.
What 'major failure' really means under the Australian Consumer Law
Plain-English guide to what counts as a major failure under the ACL, why it matters for your refund rights, and exactly what to do when a product or service fails.