By state
State-specific escalation guides for every Australian state and territory.
Consumer complaint NT NTCAT: escalating an ACL dispute in the Northern Territory
Step-by-step guide to escalating a consumer complaint in the Northern Territory — from NT Consumer Affairs conciliation to NTCAT and the Local Court.
Consumer complaint in South Australia: CBS and the next legal step
How to escalate a consumer complaint in South Australia — from Consumer and Business Services (CBS) conciliation to identifying the right forum for your dispute.
Consumer complaint Tasmania: Consumer Affairs Tasmania and the Magistrates Court
Step-by-step guide to escalating a consumer complaint in Tasmania through Consumer Affairs Tasmania (formerly CBOS) and the Magistrates Court.
Consumer complaint ACT ACAT: escalating under the ACL
Step-by-step guide to escalating a consumer complaint in the ACT, from Access Canberra to ACAT or the Magistrates Court, under the Australian Consumer Law.
Consumer complaint in WA: escalating an ACL dispute in Western Australia
Step-by-step guide to escalating a consumer complaint in Western Australia, from Consumer Protection conciliation to the Magistrates Court.
Consumer complaint Queensland: escalating through OFT and QCAT
How to escalate a Queensland consumer complaint through the Office of Fair Trading, QCAT or another forum with jurisdiction under the Australian Consumer Law.
Consumer complaint NSW Fair Trading: escalate to NCAT, step by step
How to escalate a consumer complaint in NSW — from a written demand, to a NSW Fair Trading complaint, to NCAT — under the Australian Consumer Law.
Consumer complaint in Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a Victorian consumer complaint through Consumer Affairs Victoria, VCAT or another appropriate forum under the ACL.