Escalation & tribunals
What to do when a business won't budge — Fair Trading, AFCA, and the state consumer tribunals.
Class action or individual claim in Australia: which gives you a better outcome
Weighing class action vs individual claim in Australia — when each path makes sense, what the ACL gives you directly, and how to escalate without a lawyer.
Which regulator or complaint body: ACCC, ASIC, AFCA or Fair Trading?
Not sure which regulator handles your complaint in Australia? Learn when to use ACCC, ASIC, AFCA, or your state Fair Trading body to resolve a consumer dispute.
ACCC complaint: when it helps — and when it doesn't
Find out when lodging an ACCC complaint actually helps your consumer dispute, and when Fair Trading or a tribunal is the better path under Australian Consumer Law.
AFCA: when the Australian Financial Complaints Authority is the right path
Learn when to use AFCA for financial services disputes in Australia — what it covers, how it works, and when a tribunal or court may suit you better.
Demand letter or tribunal first? Why sequence matters in Australia
Should you send a demand letter or go straight to a tribunal? Learn why sequence matters for ACL disputes in Australia and how to escalate effectively.
Fair Trading vs AFCA: which complaint body fits your case
Confused about whether to go to Fair Trading or AFCA in Australia? This plain-English guide explains which body handles which disputes — and when to use each.
Tribunal or small claims court: how to pick the right venue
Confused about tribunal vs small claims court in Australia? This plain-English guide explains how to choose the right forum for your ACL dispute.
which tribunal for your consumer dispute? NCAT, VCAT, QCAT and the rest
Plain-English guide to choosing the right Australian consumer tribunal — NCAT, VCAT, QCAT, SAT, ACAT and others — when a business refuses to fix your problem.
Business refused your refund? Here's what to do next
When a business refuses your refund in Australia, the ACL gives you clear escalation paths. Here's exactly what to do after the first 'no'.