Refund
Deposit refund rights Australia: deposits and cancelled orders
Deposit refund rights Australia: when you can get a deposit back if a business cancels, delivers late or never supplies, and when a cancellation term may be unfair.
No refund on sale items in Australia? The myth and the law
No refund on sale items Australia: why a sale sign can't remove your consumer guarantee rights when a discounted item is faulty, and what to do next.
Is a restocking fee legal in Australia? When you can refuse it
Restocking fee legal Australia guide: when a store can charge one on a change-of-mind return, and why it can't cut your refund for faulty goods.
Gift card expiry rules Australia: the three-year minimum explained
Gift card expiry rules Australia: when the three-year minimum applies, which fees are banned, the exceptions, and what to do if a store won't honour your card.
Private college course refund rights in Australia
Course cancelled, badly taught or mis-sold? How the ACL, the student ombudsmen and tuition protection apply to private colleges and training providers.
Food delivery wrong, cold, or never arrived: getting your money back
Your food delivery was wrong, cold, or never arrived. Here's how Australian Consumer Law and platform policies can help you get a refund or compensation.
Event cancelled or ticket invalid? Refund rights for gigs and sport
Cancelled, postponed or changed event, or a ticket that wouldn't scan? Who owes you a refund, when the ACL applies, and what to do next.
Marketplace seller vanished with your money: who is responsible?
Your marketplace seller has vanished or stopped responding. Who owes you a remedy, when the ACL applies, and how to use platform, payment and scam-reporting pathways.
New car lemon rights Australia: what to do when your car keeps failing
Bought a new car that keeps breaking down? Learn your lemon rights under Australian Consumer Law — refund, replacement, and how to escalate.
Flight delayed or cancelled: what airlines owe you in Australia
Plain-English guide to flight delay compensation Australia — what the ACL covers, what your ticket conditions say, and how to claim what you're owed.
Refund, replacement or repair in Australia: a practical ACL decision tree
Not sure whether to demand a refund, replacement, or repair under Australian Consumer Law? This plain-English guide walks you through the decision step by step.
Section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.