Refund

Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.

Your mattress isn't what was advertised — wrong firmness, wrong materials, wrong size. Here's what Australian Consumer Law says about your refund rights.

When software doesn't work as advertised, Australian Consumer Law may give you the right to a refund or remedy. Here's how the ACL applies to digital purchases.

Your washing machine broke and the retailer says they'll only repair it. Here's when Australian Consumer Law gives you the right to demand a refund instead.

Your dishwasher broke down after a year or two? The consumer guarantee under Australian Consumer Law likely gives you more rights than the manufacturer's warranty.

Bought a used car from a dealer in Australia? The ACL gives you strong rights to a refund, replacement or repair — even if the warranty has expired.

Paid for a personal trainer who isn't delivering results or cancelled sessions without notice? Here's how the ACL's section 60 guarantee protects you in Australia.

Know your gym membership cancellation rights in Australia — when the ACL lets you exit a contract, get a refund, and what to do when the gym says no.

Hair salon ruined your hair or charged for something different? Here's when Australian Consumer Law gives you a refund, redo, or compensation — and how to claim it.

When a retailer collapses holding your gift card balance, your options under Australian Consumer Law and insolvency rules — and what to do right now.

Furniture arrived scratched, broken, or wrong? Learn when Australian Consumer Law gives you a refund, replacement, or repair — even on sale items.

Your online order never arrived in Australia — here's who's legally responsible, what the ACL says, and exactly how to get your money back.