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Class action or individual claim in Australia: which gives you a better outcome
Weighing class action vs individual claim in Australia — when each path makes sense, what the ACL gives you directly, and how to escalate without a lawyer.
Which regulator or complaint body: ACCC, ASIC, AFCA or Fair Trading?
Not sure which regulator handles your complaint in Australia? Learn when to use ACCC, ASIC, AFCA, or your state Fair Trading body to resolve a consumer dispute.
ACCC complaint: when it helps — and when it doesn't
Find out when lodging an ACCC complaint actually helps your consumer dispute, and when Fair Trading or a tribunal is the better path under Australian Consumer Law.
AFCA: when the Australian Financial Complaints Authority is the right path
Learn when to use AFCA for financial services disputes in Australia — what it covers, how it works, and when a tribunal or court may suit you better.
Tribunal or small claims court: how to pick the right venue
Confused about tribunal vs small claims court in Australia? This plain-English guide explains how to choose the right forum for your ACL dispute.
section 55 ACL: the guarantee of fitness for any disclosed purpose
How section 55 of the Australian Consumer Law protects you when goods don't do what you told the seller you needed — and what to do when they fail.
section 56 ACL: when goods don't match their description
Plain-English guide to section 56 of the Australian Consumer Law — what the description guarantee covers, when it's breached, and how to get a remedy.
section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes disclaimers that exclude consumer guarantees void and ineffective. Here's what that means for your rights.
section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.