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Section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
Section 64 ACL disclaimers: when 'no refunds' signs are unenforceable
Section 64 of the Australian Consumer Law makes terms that exclude consumer guarantees void to that extent. Here's what that means for your rights.
Section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
Section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
Section 18 ACL deep dive: misleading or deceptive conduct explained
A plain-English deep dive into section 18 of the Australian Consumer Law — what misleading or deceptive conduct means, how to prove it, and what you can do.
Section 29 ACL: false or misleading representations about goods explained
What section 29 of the Australian Consumer Law prohibits, how it differs from section 18, and what to do about false representations about goods.
Real estate misrepresentation Australia: when the listing lies
When a property listing or agent's statement turns out to be false, Australian Consumer Law may give you real remedies. Here's what the law says and what to do.
Gift card retailer went broke: where you actually stand
When a retailer collapses holding your gift card balance, your options under Australian Consumer Law and insolvency rules — and what to do right now.
Does the ACL apply to overseas purchases? Amazon, AliExpress, eBay explained
Bought from an overseas seller on Amazon, AliExpress or eBay? When Australian Consumer Law applies, why enforcing it is the hard part, and what to do next.
Builder didn't finish the job? Your rights in Australia
When a builder abandons your job or leaves work incomplete, the ACL and your state's home building laws give you remedies. Here's how to use them.
Section 18 ACL misleading conduct: examples and what to do
A plain-English guide to section 18 of the Australian Consumer Law — what counts as misleading or deceptive conduct, real examples, and how to take action.