Intermediate
Consumer complaint Queensland: escalating through OFT and QCAT
How to escalate a Queensland consumer complaint through the Office of Fair Trading, QCAT or another forum with jurisdiction under the Australian Consumer Law.
Consumer complaint NSW Fair Trading: escalate to NCAT, step by step
How to escalate a consumer complaint in NSW — from a written demand, to a NSW Fair Trading complaint, to NCAT — under the Australian Consumer Law.
Consumer complaint in Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a Victorian consumer complaint through Consumer Affairs Victoria, VCAT or another appropriate forum under the ACL.
Software refund Australia ACL: your rights when digital purchases fail
When software doesn't work as advertised, Australian Consumer Law may give you the right to a refund or remedy. Here's how the ACL applies to digital purchases.
Subscription you can't cancel? The ACL angle on locked-in contracts
Trapped in a subscription you can't cancel? Learn how Australian Consumer Law applies to locked-in contracts, auto-renewals, and misleading cancellation terms.
Washing machine refund refused Australia: when repair isn't enough
Your washing machine broke and the retailer says they'll only repair it. Here's when Australian Consumer Law gives you the right to demand a refund instead.
Dishwasher faulty consumer guarantee: your rights when it dies early
Your dishwasher broke down after a year or two? The consumer guarantee under Australian Consumer Law likely gives you more rights than the manufacturer's warranty.
Bought a used car from a dealer: your ACL rights explained
Bought a used car from a dealer in Australia? The ACL gives you strong rights to a refund, replacement or repair — even if the warranty has expired.
Personal trainer not delivering? The s60 'due care and skill' guarantee
Paid for a personal trainer who isn't delivering as promised or cancelled sessions without notice? Here's how the ACL's section 60 guarantee protects you in Australia.
Gym membership cancellation rights in Australia: what the ACL gives you
Know your gym membership cancellation rights in Australia — when the ACL lets you exit a contract, get a refund, and what to do when the gym says no.
Holiday accommodation false advertising: your ACL refund options
Booked a holiday rental that wasn't as advertised? Learn how Australian Consumer Law protects you and what steps to take to get your money back.
Online order never arrived: who's responsible and what to ask for
Your online order never arrived in Australia — here's who's responsible, what the ACL says about taking payment, and how to ask for your money back.