Intermediate
Deposit refund rights Australia: deposits and cancelled orders
Deposit refund rights Australia: when you can get a deposit back if a business cancels, delivers late or never supplies, and when a cancellation term may be unfair.
Is a restocking fee legal in Australia? When you can refuse it
Restocking fee legal Australia guide: when a store can charge one on a change-of-mind return, and why it can't cut your refund for faulty goods.
Private college course refund rights in Australia
Course cancelled, badly taught or mis-sold? How the ACL, the student ombudsmen and tuition protection apply to private colleges and training providers.
Subscription price increase rights Australia: what you can do
Your streaming or subscription service raised its price. Here's how your contract, unfair terms and misleading pricing rules under Australian Consumer Law apply.
Tattoo gone wrong: your rights when the work is not what you agreed
Got a tattoo that does not match the agreed design, was done badly, or caused an injury? What the ACL covers, which remedies may apply, and what to do next.
Food delivery wrong, cold, or never arrived: getting your money back
Your food delivery was wrong, cold, or never arrived. Here's how Australian Consumer Law and platform policies can help you get a refund or compensation.
Event cancelled or ticket invalid? Refund rights for gigs and sport
Cancelled, postponed or changed event, or a ticket that wouldn't scan? Who owes you a refund, when the ACL applies, and what to do next.
Marketplace seller vanished with your money: who is responsible?
Your marketplace seller has vanished or stopped responding. Who owes you a remedy, when the ACL applies, and how to use platform, payment and scam-reporting pathways.
Solar installation problems: your rights when the system underperforms
Solar panel installation problems can leave you out of pocket. Learn how Australian Consumer Law protects you when your system underperforms or is badly installed.
Caravan defects consumer rights: ACL guarantees for big purchases
Bought a caravan or motorhome with defects? Australian Consumer Law gives you strong rights — here's how to use them even after the warranty expires.
Wedding photographer refund Australia: your ACL rights
Wedding photographer no-show, blurry photos, or broken contract? Plain-English guide to your Australian Consumer Law rights and how to claim a refund or compensation.
Disputing an electricity or gas bill: your rights and the ombudsman path
Disputing an electricity or gas bill in Australia? Learn your ACL rights, how to escalate to the energy ombudsman, and what to do if your retailer refuses to budge.