Compensation
Solar installation problems: your rights when the system underperforms
Solar panel installation problems can leave you out of pocket. Learn how Australian Consumer Law protects you when your system underperforms or is badly installed.
Mechanic made it worse: when a repairer causes more damage
Your mechanic caused more damage instead of fixing the problem. Here's what Australian Consumer Law says about your rights and how to get compensation.
Wedding photographer refund Australia: your ACL rights
Wedding photographer no-show, blurry photos, or broken contract? Plain-English guide to your Australian Consumer Law rights and how to claim a refund or compensation.
Dry cleaner ruined your clothes: what the ACL says
Dry cleaner damaged or lost your clothes? Learn how Australian Consumer Law protects you, what compensation you can claim, and how to escalate if they refuse.
Removalist damaged your furniture: claiming under the ACL
Your removalist scratched, broke or lost your belongings. Here's how Australian Consumer Law protects you and what steps to take to claim compensation.
Airline lost or damaged your baggage: your compensation rights
Airline lost or damaged your baggage in Australia? Learn what rights you have under the Montreal Convention and Australian Consumer Law, and how to claim.
Flight delayed or cancelled: what airlines owe you in Australia
Plain-English guide to flight delay compensation Australia — what the ACL covers, what your ticket conditions say, and how to claim what you're owed.
section 261 ACL remedies: when the business can repair, replace or refund
Plain-English guide to section 261 of the ACL — how a supplier may remedy a non-major failure in goods, and when you can take further action if they do not act in time.
section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
Personal trainer not delivering? The s60 'due care and skill' guarantee
Paid for a personal trainer who isn't delivering results or cancelled sessions without notice? Here's how the ACL's section 60 guarantee protects you in Australia.
Holiday accommodation false advertising: your ACL refund options
Booked a holiday rental that wasn't as advertised? Learn how Australian Consumer Law protects you and what steps to take to get your money back.