Services
Private college course refund rights in Australia
Course cancelled, badly taught or mis-sold? How the ACL, the student ombudsmen and tuition protection apply to private colleges and training providers.
Subscription price increase rights Australia: what you can do
Your streaming or subscription service raised its price. Here's how your contract, unfair terms and misleading pricing rules under Australian Consumer Law apply.
Tattoo gone wrong: your rights when the work is not what you agreed
Got a tattoo that does not match the agreed design, was done badly, or caused an injury? What the ACL covers, which remedies may apply, and what to do next.
Food delivery wrong, cold, or never arrived: getting your money back
Your food delivery was wrong, cold, or never arrived. Here's how Australian Consumer Law and platform policies can help you get a refund or compensation.
Event cancelled or ticket invalid? Refund rights for gigs and sport
Cancelled, postponed or changed event, or a ticket that wouldn't scan? Who owes you a refund, when the ACL applies, and what to do next.
Solar installation problems: your rights when the system underperforms
Solar panel installation problems can leave you out of pocket. Learn how Australian Consumer Law protects you when your system underperforms or is badly installed.
Mechanic made it worse: when a repairer causes more damage
Your mechanic caused more damage instead of fixing the problem. Here's what Australian Consumer Law says about your rights and how to get compensation.
Wedding photographer refund Australia: your ACL rights
Wedding photographer no-show, blurry photos, or broken contract? Plain-English guide to your Australian Consumer Law rights and how to claim a refund or compensation.
Dry cleaner ruined your clothes: what the ACL says
Dry cleaner damaged or lost your clothes? Learn how Australian Consumer Law protects you, what compensation you can claim, and how to escalate if they refuse.
Removalist damaged your furniture: claiming under the ACL
Your removalist scratched, broke or lost your belongings. Here's how Australian Consumer Law protects you and what steps to take to claim compensation.
Disputing an electricity or gas bill: your rights and the ombudsman path
Disputing an electricity or gas bill in Australia? Learn your ACL rights, how to escalate to the energy ombudsman, and what to do if your retailer refuses to budge.
Section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.