Services
section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
section 60 ACL: services rendered with due care and skill
Plain-English guide to section 60 of the Australian Consumer Law — when a service must be performed with due care and skill, and what you can do when it isn't.
Subscription you can't cancel? The ACL angle on locked-in contracts
Trapped in a subscription you can't cancel? Learn how Australian Consumer Law applies to locked-in contracts, auto-renewals, and misleading cancellation terms.
Personal trainer not delivering? The s60 'due care and skill' guarantee
Paid for a personal trainer who isn't delivering results or cancelled sessions without notice? Here's how the ACL's section 60 guarantee protects you in Australia.
gym membership cancellation rights Australia: what the ACL gives you
Know your gym membership cancellation rights in Australia — when the ACL lets you exit a contract, get a refund, and what to do when the gym says no.
hair salon refund Australia: when the ACL is on your side
Hair salon ruined your hair or charged for something different? Here's when Australian Consumer Law gives you a refund, redo, or compensation — and how to claim it.
Holiday accommodation false advertising: your ACL refund options
Booked a holiday rental that wasn't as advertised? Learn how Australian Consumer Law protects you and what steps to take to get your money back.
Real estate misrepresentation Australia: when the listing lies
When a property listing or agent's statement turns out to be false, Australian Consumer Law may give you real remedies. Here's what the law says and what to do.
Telco early termination fee Australia: when you can push back
Facing an early termination fee from your phone or internet provider? Learn when Australian Consumer Law lets you cancel without paying and how to dispute the charge.
Airline cancelled your flight: refund, credit, or rebook?
Know your rights when an airline cancels your flight in Australia. When the ACL entitles you to a cash refund — not just a credit or voucher.
Builder didn't finish work Australia: your rights when a job runs off the rails
When a builder abandons your job or leaves work incomplete, Australian Consumer Law gives you real remedies. Here's how to use them.
Mechanic overcharged or fixed the wrong thing? Your ACL options
What to do when a mechanic overcharged you, did unauthorised work, or left your car worse than before — your rights under Australian Consumer Law explained.