Goods
Solar installation problems: your rights when the system underperforms
Solar panel installation problems can leave you out of pocket. Learn how Australian Consumer Law protects you when your system underperforms or is badly installed.
Caravan defects consumer rights: ACL guarantees for big purchases
Bought a caravan or motorhome with defects? Australian Consumer Law gives you strong rights — here's how to use them even after the warranty expires.
New car lemon rights Australia: what to do when your car keeps failing
Bought a new car that keeps breaking down? Learn your lemon rights under Australian Consumer Law — refund, replacement, and how to escalate.
section 55 ACL: the guarantee of fitness for any disclosed purpose
How section 55 of the Australian Consumer Law protects you when goods don't do what you told the seller you needed — and what to do when they fail.
section 56 ACL: when goods don't match their description
Plain-English guide to section 56 of the Australian Consumer Law — what the description guarantee covers, when it's breached, and how to get a remedy.
section 260 ACL: what counts as a 'major failure' (and what doesn't)
Plain-English guide to section 260 of the Australian Consumer Law — what qualifies as a major failure for goods, and what the separate test is for services.
section 54 ACL: the guarantee of acceptable quality explained
A plain-English guide to section 54 of the Australian Consumer Law — what acceptable quality means, how to spot a breach, and what remedies you can pursue.
How long to return faulty goods in Australia
The consumer guarantees have no fixed expiry, but the right to reject faulty goods does. Here are the two clocks and which one applies to you.
Consumer guarantees vs warranty: what's the difference and why it matters
Confused about consumer guarantees vs warranty in Australia? Learn which gives you stronger rights, how long they last, and what to do when a business says no.
Can I demand a refund? When Australian Consumer Law gives you the right
Plain-English guide to when the Australian Consumer Law lets you demand a refund — even when the store says no, the warranty has expired, or the receipt is gone.
What 'major failure' really means under the Australian Consumer Law
Plain-English guide to what counts as a major failure under the ACL, why it matters for your refund rights, and exactly what to do when a product or service fails.