Escalation
Consumer complaint ACT ACAT: escalating under the ACL
Step-by-step guide to escalating a consumer complaint in the ACT, from Access Canberra to ACAT or the Magistrates Court, under the Australian Consumer Law.
Consumer complaint in WA: escalating an ACL dispute in Western Australia
Step-by-step guide to escalating a consumer complaint in Western Australia, from Consumer Protection conciliation to the Magistrates Court.
Consumer complaint Queensland: escalating through OFT and QCAT
How to escalate a Queensland consumer complaint through the Office of Fair Trading, QCAT or another forum with jurisdiction under the Australian Consumer Law.
Consumer complaint NSW Fair Trading: escalate to NCAT, step by step
How to escalate a consumer complaint in NSW — from a written demand, to a NSW Fair Trading complaint, to NCAT — under the Australian Consumer Law.
Consumer complaint in Victoria: escalating through CAV and VCAT
Step-by-step guide to escalating a Victorian consumer complaint through Consumer Affairs Victoria, VCAT or another appropriate forum under the ACL.
Builder didn't finish the job? Your rights in Australia
When a builder abandons your job or leaves work incomplete, the ACL and your state's home building laws give you remedies. Here's how to use them.
Business refused your refund? Here's what to do next
When a business refuses your refund in Australia, the ACL gives you clear escalation paths. Here's exactly what to do after the first 'no'.