Five quick questions — who you bought from, what you got, what went wrong, whether you bought as a consumer, and when. We'll tell you whether your situation has the hallmarks of an Australian Consumer Law claim, which provisions might apply, and what to do next. No sign-up, nothing stored.
Answer all five to see where you stand (0/5).
How it works
The three things that usually decide it
1
You bought from a business
The consumer guarantees apply to businesses acting in trade or commerce — not to genuine private sales between individuals. A sole trader selling as part of their livelihood still counts.
2
You bought as a consumer
Under section 3 of the ACL you're a consumer if the price was $100,000 or less, or the goods or services are of a kind ordinarily bought for personal, domestic or household use (it's about the kind of thing, not how you used it), or the goods are a vehicle or trailer bought mainly to transport goods on public roads. Goods bought to resell, or to use up or transform in trade or commerce in the course of production or manufacture or of repairing or treating other goods or fixtures on land, are excluded.
3
Something the law covers went wrong
Goods that are faulty, don't match their description or aren't fit for a purpose you made known; services not rendered with due care and skill or not fit for a purpose you made known; something you paid for that was never supplied; or misleading claims that led you to buy — not simply something you changed your mind about. That's the difference between a right and a favour.
Want the full picture first? Our plain-English guide to the ACL walks through every consumer guarantee and how they fit together.
Looks like you might? Put it in writing.
Free demand letter generator citing the exact ACL sections that apply to your situation. Usually takes about 5 minutes.
This tool gives general information about the Australian Consumer Law, not legal advice, and can't tell you whether a claim would succeed — that always turns on the specific facts. For advice on your situation, contact your state or territory consumer body or a community legal centre. Full agency contact list at /agencies.