Online marketplace
Marketplace seller vanished with your money: who is responsible?
Your marketplace seller has vanished or stopped responding. Who owes you a remedy, when the ACL applies, and how to use platform, payment and scam-reporting pathways.
does ACL apply to overseas purchases? Amazon, AliExpress, eBay explained
Wondering if Australian Consumer Law covers your overseas Amazon or AliExpress purchase? Here's exactly when the ACL applies and what to do when things go wrong.
Online order never arrived: who's responsible and what to ask for
Your online order never arrived in Australia — here's who's legally responsible, what the ACL says, and exactly how to get your money back.
Online purchase ACL rights: Amazon, eBay, and overseas sellers
Know your online purchase ACL rights in Australia — what's covered on Amazon, eBay, and overseas sites, and how to get a refund when things go wrong.