Online marketplace
Marketplace seller vanished with your money: who is responsible?
Your marketplace seller has vanished or stopped responding. Who owes you a remedy, when the ACL applies, and how to use platform, payment and scam-reporting pathways.
Does the ACL apply to overseas purchases? Amazon, AliExpress, eBay explained
Bought from an overseas seller on Amazon, AliExpress or eBay? When Australian Consumer Law applies, why enforcing it is the hard part, and what to do next.
Online order never arrived: who's responsible and what to ask for
Your online order never arrived in Australia — here's who's responsible, what the ACL says about taking payment, and how to ask for your money back.
Online purchase ACL rights: Amazon, eBay, and overseas sellers
Know your online purchase ACL rights in Australia — what's covered on Amazon, eBay, and overseas sites, and how to get a refund when things go wrong.