Basics

Store says no returns on sale items? The Australian Consumer Law often overrides that policy. Here's what your rights actually are when buying clothing at retail.

Your mattress isn't what was advertised — wrong firmness, wrong materials, wrong size. Here's what Australian Consumer Law says about your refund rights.

Your TV broke after the manufacturer's warranty expired — but the Australian Consumer Law consumer guarantee may still give you a remedy. Here's what to do.

Your dishwasher broke down after a year or two? The consumer guarantee under Australian Consumer Law likely gives you more rights than the manufacturer's warranty.

Hair salon ruined your hair or charged for something different? Here's when Australian Consumer Law gives you a refund, redo, or compensation — and how to claim it.

Furniture arrived scratched, broken, or wrong? Learn when Australian Consumer Law gives you a refund, replacement, or repair — even on sale items.

Know your online purchase ACL rights in Australia — what's covered on Amazon, eBay, and overseas sites, and how to get a refund when things go wrong.

There is no fixed deadline to return faulty goods under Australian Consumer Law. Learn how long you actually have, and what affects your claim.

Confused about consumer guarantees vs warranty in Australia? Learn which gives you stronger rights, how long they last, and what to do when a business says no.

Plain-English guide to when the Australian Consumer Law lets you demand a refund — even when the store says no, the warranty has expired, or the receipt is gone.

Plain-English guide to replacement vs repair vs refund Australia — when you get to choose your remedy under the ACL and when the seller decides.