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Step 1 of 9 · Your story

Tell us what happened —
in your own words.

What did you buy or pay for, what went wrong, and what has the business said or done? Don't worry about legal language — we handle that.

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Your privacy.Avoid bank account numbers, ID numbers, or passwords — you can describe what happened without them. We don't store your story in analytics.
Privacy · plain English

How we protect your information.

  • Where it lives
    All data is stored in Australia (Sydney). We never send your story to servers outside Australia.
  • What's anonymised
    We strip emails, phone numbers, and ID-shaped numbers from your story before sending it to the AI. Belt-and-braces — you should also avoid pasting them in.
  • Encryption
    When you save a letter to an account, your situation description and the generated letter are encrypted at rest. Only your account can decrypt them.
  • Guest mode
    If you don't sign up, your data lives in a 24-hour browser session and is deleted automatically. Nothing is permanent until you choose to save.
  • No analytics tracking of content
    We log how the wizard is used (e.g. which step you finished at), but never the content of your story or the letter.
  • No AI training
    Your story is not used to train AI models.
  • Delete anytime
    From your account settings you can delete everything within 30 days, including all letters and analysis.
Have a receipt or photo? Let us fill in the details.
We'll read the retailer, date and amount. Your photo is analysed and immediately discarded — never stored.
Optional — helps us analyse better
Required — your state or territory

We need this to refer you to the right Fair Trading body if the business doesn't respond.

Write at least 80 characters