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Step 1 of 9 · Your story

Tell us what happened —
in your own words.

What did you buy or pay for, what went wrong, and what has the business said or done? Don't worry about legal language — we handle that.

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Your privacy.Avoid bank account numbers, ID numbers, or passwords — you can describe what happened without them. We don't store your story in analytics.
Privacy · plain English

How we protect your information.

  • Where it lives
    All data is stored in Australia (Sydney). We never send your story to servers outside Australia.
  • What's anonymised
    We strip emails, phone numbers, and ID-shaped numbers from your story before sending it to the AI. Belt-and-braces — you should also avoid pasting them in.
  • Encryption
    When you save a letter to an account, your situation description and the generated letter are encrypted at rest. Only your account can decrypt them.
  • Guest mode
    If you don't sign up, your data lives in a 24-hour browser session and is deleted automatically. Nothing is permanent until you choose to save.
  • No analytics tracking of content
    We log how the wizard is used (e.g. which step you finished at), but never the content of your story or the letter.
  • No AI training
    Your story is not used to train AI models.
  • Delete anytime
    From your account settings you can delete everything within 30 days, including all letters and analysis.
Have a receipt, invoice or booking? Let us fill in the details.
We'll read what we can from a photo or screenshot — the seller and their contact details, what you bought, the date, the amount, and your own details if they're on it — and pre-fill the steps ahead. Your image is analysed and immediately discarded — never stored.
Optional — helps us analyse better
Was it goods or services?
When did it happen?
What outcome do you want?
Required — your state or territory

We need this to refer you to the right Fair Trading body if the business doesn't respond.

Write at least 80 characters

General information about Australian Consumer Law — not legal advice. For advice on your specific situation, see your state or territory consumer agency.