Step 1 of 9 · Your story Tell us what happened —own words. What did you buy or pay for, what went wrong, and what has the business said or done? Don't worry about legal language — we handle that.
Your privacy. Avoid bank account numbers, ID numbers, or passwords — you can describe what happened without them. We don't store your story in analytics.
How we protect your information Privacy · plain English How we protect your information. Where it lives
All data is stored in Australia (Sydney). We never send your story to servers outside Australia.
What's anonymised
We strip emails, phone numbers, and ID-shaped numbers from your story before sending it to the AI. Belt-and-braces — you should also avoid pasting them in.
Encryption
When you save a letter to an account, your situation description and the generated letter are encrypted at rest. Only your account can decrypt them.
Guest mode
If you don't sign up, your data lives in a 24-hour browser session and is deleted automatically. Nothing is permanent until you choose to save.
No analytics tracking of content
We log how the wizard is used (e.g. which step you finished at), but never the content of your story or the letter.
No AI training
Your story is not used to train AI models.
Delete anytime
From your account settings you can delete everything within 30 days, including all letters and analysis.
Got it
Optional — helps us analyse better
Was it goods or services? Goods Services
When did it happen? Month Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Year 2026 2025 2024 2023 Earlier
What outcome do you want? Full refund Replacement Repair Cancellation Compensation
Required — your state or territory
We need this to refer you to the right Fair Trading body if the business doesn't respond.
NSW Victoria Queensland Western Australia South Australia Tasmania ACT Northern Territory
Write at least 80 characters
Analyse my situation